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Frequently Asked Questions
Find quick answers to common questions about our games and services.
When you first launch our games, you'll be prompted to connect your Twitch account. Simply follow the on-screen instructions to authorize the connection. This allows our games to interact with your Twitch chat and channel points.
First, try restarting the game and your computer. Make sure your graphics drivers are up to date. If issues persist, please contact our support team at [email protected] with details about the problem, including any error messages and your system specifications.
Tickets and points can be redeemed within each game for various in-game items, skins, and features. Navigate to the store or rewards section in the game interface to see available redemption options.
Our refund policy follows the platform where you purchased the game. For Steam purchases, we adhere to Steam's refund policy. For direct purchases, please contact our support team within 14 days of purchase if you're experiencing issues.
We love hearing your ideas! You can suggest new features through our Discord server, by emailing [email protected], or by reaching out to us on social media. We review all suggestions and implement the most popular and feasible ones in future updates.